Telemarketer

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POSITION SUMMARY: The telemarketer handles outbound telephone calls, covering a full range of customer service in a prompt and professional manner, obtaining all information necessary for resolution of transaction. MAJOR DUTIES: (May perform any or all of the following duties.)
Contact all pending disconnects.
Making outbound calls via the telephone in order to upgrade existing customers, including customers with pending installations, and sell cable service to non-customers.
Make win back offers to all customers who switch to competitive providers. Survey and log trends.
Prepare weekly reports analyzing all customer concerns, problems and resolutions.
Must have complete and current knowledge on all service, procedures, marketing promotions, CAE promotions, billing problems, etc. and use these offers to negotiate with customers and try to retain potential lost revenue.
Perform other duties as assignedPunctual, regular, and consistent attendance.

Qualifications
EDUCATION:
High school diploma or the equivalent.
EXPERIENCE:
At least one-year telemarketing experience. Excellent communication skills with strong customer service/sales skills. Strong organizational skills. Must have good attendance record.

Work Schedule: Monday - Friday 5:30 p.m. to 9:00 p.m. and Saturday 10:00 a.m. to 3:00 p.m.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.



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