Telephony Support Rep (Customer Advocacy)

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.

Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
JOB RESPONSIBILITIES:

Handle day of install porting concerns from the technician.

Handle loss of dial tone research by working customer service escalations.

Work escalations mailbox.

Work Third Party Verification queue in CSG.

Work queues in ICOMS, TPP/OPM, and CSR queue in CSG.

Contact the local exchange carriers and the National Service Assurance team in Denver.

Work with executive care for UTC complaints.

Follow up on previous day's open jobs related to local number portability issues, provisioning issues, or network power issues.

Punctual, regular and consistent attendance.

PHYSICAL RESPONSIBILITIES:

Telephone use no less than 7 hours/day.

Keyboard and mouse use approximately 7 hours/day.

Sitting for long periods of time.

No lifting required.

Qualifications
EXPERIENCE:

1-3 years previous Telephony Support and/or Customer Service experience required.

Experience in telephony industry preferred.

Strong computer skills, including solid working knowledge of Windows based applications.

EDUCATION:

High school diploma or equivalent required.

OTHER:

Excellent verbal and written skills.

Demonstrated courtesy and patience in customer service.

Ability to work under pressure and within a fast-paced environment.

Ability to work independently as well as in a team environment.

Must have mature judgment and the ability to relate well with others.

Ability to work a flexible schedule.

Ability to work overtime as needed.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.



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