Trunk Order Processing Specialist

General Summary:

 

The Trunk / PRI Provisioner position is responsible for the overall service delivery of  Trunk and PRI T1 products. This includes order receipt, order entry, loop ordering, customer coordination, conversion scheduling, testing, and bill activation.  The Trunk/PR Provisioner?s primary directive is focused on providing high quality customer service experience and timely product delivery.  Specifically, the provisioners within this team are responsible for day-to-day systems order creation, LSR/ASR FOC date management, managing loop acceptance coordination, order administration and scheduling with customer, vendor, and Mpower field services personnel, maintaining a strong working understanding of each ILEC?s number porting processes, and ensuring accurate/timely bill generation.  In addition, specialized responsibilities include: a working understanding customer PBX and key systems applications, LAN topology and systems, T1 service delivery procedures, PSTN, TCP/IP internetworking,, and fundamentals of outside plant circuit design and testing.

 

Essential Job Functions:

 Strong voice networking skills.  Candidate should have past experiences with switches, PBX?s, number portability process, voice services provisioning, or voice services installation or support.

 Strong understanding of LSOG/LSOR business rules for submitting LSR/ASR to RBOCs including, but not limited to, NC/NCI codes, CFA assignment, CSR verification, and trouble ticketing methods and procedures.

 Experience in coordinating ILEC order issuance, order tracking, circuit design, and testing of HICAP broadband services, including but not limited to, Frame Relay, ISDN, T1, and/or xDSL technologies.

 Demonstrated ability in coordinating real-time voice conversions between the carrier, customer, vendor, and internal staff on local and long distance number porting using LSR, SOA, and NPAC through standardized SS7 network applications.  This also includes principal knowledge of ILEC organizational structure and their generally accepted escalation methods and procedures.

 Strong organizational skills and ability to pro-actively manage order backlogs; ensuring timely and pro-active customer/vendor contact, properly coordinated conversions, large DID number port management with ILECs, vendor updates, billing system preparation/accuracy, and interdepartmental order coordination processes.

 

Proven experience in customer service communication channels including common call center practices, professional written documentation, exceptionally strong verbal communication skills, and communication with sales staff.