WDTS - Customer Service

Description:
Provide exceptional customer service to internal and external customers. Provide telephonic and/or electronic Technical Support for customers who use wireless data products and services; troubleshoot hardware/software issues, identify network/application issues, provide information on how to set-up/use wireless data products, and answer presales questions by:
1) Troubleshooting for PC Operating Systems (Win 95, 98, ME, NT, 2K, XP), specifically Device Manager and TCP/IP configuation.
2) Providing detailed instructions (with and without connectivity software) on how to set up/configure and troubleshoot wireless data connections for: Blackberry devices, Wireless Modem Aircard 555, 5220, 3320 for PC, tethered connection between Kyocera, LG, Audiovox and Motorola devices, PDAs, Thera, Pocket PC, and Palms.
3) Using trouble ticketing system for tracking customer interactions and problem resolution.
4) Uses various administrative tools and online resources for troubleshooting.

Qualifications:
Training/Education: Microsoft Technical certifications preferred. High school diploma or GED required. Minimum of 9-12 months customer contact experience required. Minimum 6 month at a technical helpdesk preferred.
Candidate must:
1) Demonstrate the ability to understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer.
2) Support a growing number of wireless data products.
3) Continuously demonstrate proficiency in product knowledge and call handling skills.
4) Adapt to continuous change while remaining open to coaching and developmental feedback. Demonstrate strong aptitude and knowledge of personal computer hardware/software, possesses fundamental understanding of internet connectivity (e.g TCP/IP networking terminology, web [HTTP] and email [POP/SMTP] protocols). Ability to make basic tethered connections. These skills will be tested in interview process.
Must have the flexibility to work any 24-hour shift, 7 days a week.
PLEASE CALL 1-800-575-HIRE TO START THE APPLICATION PROCESS

Salary/Benefits: Salary commensurate with experience
It takes dedicated, hard-working people like you to provide the largest, most advanced, nationwide wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.

We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.

Job Location: Albuquerque, NM

Job Number: 169020

Company URL: http://careers.verizonwireless.com

Company Profile:
With 53 million customers, Verizon Wireless is known for its reliable network and award-winning customer service. We continue to invest in our network to maintain our status as an industry leader and to remain on the cutting edge of wireless technology. We're also strongly committed to investing in our employees - who we consider to be our most valuable asset.

As part of our team, you'll join a group of over 56,000 professionals dedicated to providing the best overall wireless experience. The wide variety of roles we offer includes opportunities in sales, customer service, network engineering, marketing, accounting and any number of supporting professions that are necessary to a large organization such as ours.

At Verizon Wireless, we devote considerable resources to sustaining our employees' ambitions, growth and determination. Our mandate is to provide you with the opportunities to own your career and reach your greatest goals as part of our organization. You'll receive a total rewards package that reflects our industry stature, and you'll discover an array of training, tools and support to assist you in creating the career you've always wanted.

We're proud of the accolades we've earned, which include recognition as one of Working Mother's 100 Best Companies for four years, one of ComputerWorld's 100 Best Companies for two years, and one of Training magazine's Top 100 Training Organizations for four years. Committed to creating a workforce that represents our customers, Verizon Wireless believes deeply in workforce diversity, in both policy and practice. We invite you to consider joining us.

To learn more, visit us at: www.verizonwireless.com/careers