Customer Service Manager

 

Customer Service Manager

Cohoes, NY

 

At Safety-Kleen, we take pride in our Environmental Commitment, Market Leadership, Unparalleled Service, and Talented People.

 

Safety-Kleen Systems, Inc. is a world class environmental service organization and market leader in industrial hazardous waste management.  Serving more than 400,000 domestic and international customers, including over 400 of the Fortune 500; we are continuing our 40-year history of innovation, and developing new products and services to meet changing customer needs across North America.  Safety-Kleen generates nearly $1 billion in revenues annually.  We have over 4,500 employees across the United States, Puerto Rico, and Canada.

 

Safety-Kleen Corp. has an immediate opening for CUSTOMER SERVICE MANAGER in Cohoes/Albany, NY. This individual is responsible for ensuring optimum customer service leading to retention and expansion of the branch business. Key responsibilities include supervising customer service staff, ensuring services are completed in a timely manner, and managing customer relationships.

 

RESPONSIBILITIES:

?  Manage the branch customer service function including hiring, training, and supervision of the equipment repair specialists (ERS) and customer service representatives (CSR).

?  Manage customer service staff in achieving customer retention, on-time service performance, and accounts receivable goals by: observing corporate operating guidelines, training and reinforcing critical service skills, and working to prevent and resolve customer service issues.

?  Conduct inspections and ride-alongs with customer service staff to ensure timely and effective servicing of customers? equipment. 

?  Direct branch service scheduling and logistics to ensure on-time performance for all customers by aligning territories, defining routes, and managing associated paperwork.

?  Ensure ERS and CSR compliance with all applicable environmental, health, and safety (EHS) requirements by working with corporate EHS resource people to keep all training and record keeping up to date, and by monitoring daily operations to assure performance is within regulatory guidelines.

?  Work with Branch General Manager (BGM) to ensure effective operation of the branch including maintenance and operation of branch fleet to company standards, assistance with branch incident alert and spill response systems, and control of branch inventory.

?  Administer branch accounts receivable program to maximize collection of money at the time of service, collect on overdue accounts, and determine when to pull an account.

?  Ensure that all branch customer service practices are conducted consistent with high ethical standards.

 

REQUIRED QUALIFICATIONS: Prefer Bachelor?s degree. Three to five years of progressively responsible Branch service/sales experience. Superior customer service skills and ability to effectively interface with Branch and District personnel. Knowledge of accounts receivable and collections process. General knowledge of environmental, health, and safety compliance. Effective written and verbal communication skills and proven ability to lead, coach and motivate a team. Computer skill proficiency with MS Office and Lotus Notes.

 

HOW TO APPLY FOR THIS POSITION:

We offer competitive compensation and benefits, including medical, dental, vision, life, 401(k) retirement savings plan, paid vacation and company holidays.

 

Safety-Kleen is an equal opportunity employer committed to affirmative action and a drug free workplace.  To learn more about Safety-Kleen, please visit our website: http://www.safety-kleen.com.



 

PLEASE APPLY ONLINE.