DISPATCHER 2nd SHIFT: BEAVEX

JOIN OUR GROWING TEAM!

 

Beavex, Inc is one of the largest privately held courier companies in the US based out of Atlanta, GA with over 40 locations throughout the US. We are a 17 year old company and looking for a 2nd Shift Dispatcher for our terminal located at:  1200 Westinghouse Blvd, Charlotte, 28213.  To learn more about the company visit our web-site at www.beavex.com.

 

Beavex offers a very good hourly wage commensurate with your experience and a full benefits package. 

 
The Dispatcher is responsible for scheduling and dispatching Vendors/Independent Contractors to perform scheduled and on demand routes as required by customers. This is a 2nd shift position from 4pm to Midnight.

 

Responsibilities:

Operations

 Schedule and dispatch Vendors or Independent Contractors to appropriate locations according to customer requests, specifications, or needs, using radios or telephones. Consult with managerial personnel in order to meet operational goals.Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management. Serve as contact person for all Vendor/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.Manage contracts with Vendors and Independent Contractors to ensure all new and existing routes are covered as needed.Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. Expedite package, freight, or product sorting, moving, bagging, palletizing, loading, unloading, and various other warehouse duties.Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.Communicate Chain of Custody standards as required by Beavex customers.Resolve Vendor/IC problems or grievances and refer to IC Liaison. Evaluate importance of incoming telephone calls and prioritize accordingly.Ensure that the policies and procedures as defined in the Company Operations Manual and Employee Handbook are consistently followed.Other duties/tasks as assigned.

 

Customer Service

 

Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service. Keep customers notified of changes with route schedules.Maintain appropriate customer data, including key contacts, address changes, etc.

 



Technology

Utilize computer tools such as Internet, Routing software, and CourierBase software to enter, access, update, and retrieve data.Use electronic mail, telephones, scanners, mobile phones, two way radios and other communication tools effectively on a daily basis.

 
Qualified candidates can email a resume to:  ahart@corbangroup.com .