Dispatcher/Customer Service Representative

Jobs Purpose:

1)  Dispatch for Large Ground Transportation Provider

2)  Serves customers by providing service information and booking travel reservations; .



Duties:

* Attracts potential customers by answering service questions; booking travel requests, suggesting information about other services and vehcile types.



* Opens customer accounts by recording account information.



* Maintains customer records by updating account information.



* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.



* Maintains financial accounts by processing customer adjustments.



* Recommends potential products or services to management by collecting customer information and analyzing customer needs.



* Prepares product or service reports by collecting and analyzing customer information.



* Contributes to team effort by accomplishing related results as needed.



Skills/Qualifications:

Dispatching Skills, Customer Service, Geographic Area Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking