Forwarding Operations Manager

Summary Arranges the movement of freight by various transportation methods, including Air, Ocean, and Ground, on behalf of exporters and importers for DHL's import, export, trans-border and domestic product lines. Serves as the single point of coordination (i.e. "middleman") between customers, customs brokers, and shipping carriers.

Tasks & Accountabilities
Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company. Identifies markets to be grown or maintained and develops appropriate business strategies. Responsible for development and implementation of special projects. Ensures compliance with preferred carriers is maintained. Ensures quality system is implemented and maintained within area of responsibility. Negotiates, prepares and issues most favorable buying rate quotations internally and externally with shipping carriers. Responsible for the accuracy of invoices, bills of lading, shipping statements, foreign currency conversions, and the achievement of key performance indicators. Assists in annual budget preparation for area of responsibility. Provides technical product assistance to staff. Advises staff of changes to company policies and goals. Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes.

Skills & Qualifications
Has extensive depth of expertise and knowledge in specialized functions or business areas. A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered. Develops advanced concepts, techniques, and standards. Develops new applications based on professional principles and theories. Viewed as expert in functional or business area within DHL. Deals with cross-cultural tactical issues. Typically requires BS/BA and 6-8 years experience in related field, including at least 2 years of supervisory experience. Professional certification required in some areas.

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