Imports Customs House Brokerage Customer Service & Entry Representative

In 2006, for the 9th straight year, FedEx Corporation (FDX-NYSE), has been ranked among ?The 100 Best Companies to Work For? by Fortune Magazine.

 

FedEx Trade Networks Transport & Brokerage Inc. a leading U.S. provider of international logistics services, is seeking Customs Brokerage Customer Service Representatives: experienced and non-experienced. 

 

The primary purpose of this position is to provide our customers with the highest quality service through providing consistent, knowledgeable customer service and delivering resolution for the timely release of freight.  Working in an office environment you will perform high volume customs clearance processes on key customs brokerage accounts.  

Responsibilities:Provide and ensure a high level of customer service by developing and maintaining a strong relationship with the customer?s front line personnel and management in their various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (US Customs, Agents, Clients) in order to ensure they are in accordance with all applicable laws and regulations relating to Customs. This position will clear both air and ocean. Responsible for correct customs entries for clearance of in-bond cargo through U.S Customs and facilitating delivery of freight to customers. This position will foster  strong individual customs entry processing skills, knowledge of proper classifications (FDA, OGA, HTS, ABI) and government agencies. Anticipate and resolve problems that could delay the timely release of freight. Provide high quality service to the customer in their international transactions by coordinating Customs clearance, transportation, warehousing, post entry activities and other required services.  Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Complete accurate data input or corrections into computer files.



Requirements:

?  High school diploma/equivalent.

?  Proficient computer skills. 

?  Strong customer service, organizational & communication (written/oral) skills.

?  Strong knowledge of US Customs regulations & other federal regulations and requirements w/respect to CHB expertise.

?  One year of work/field experience preferred with knowledge of classification/entry writing, Harmonized Tariff, FDA, FCC, and Import documentation.

 

As part of the FedEx family, FTN T & B offers a dynamic working environment with an excellent salary and benefits package includingImmediate health (medical/dental) coverage Wellness programsGenerous paid time off 401K with match Disability & life insuranceFedEx employee stock purchase plan Tuition reimbursement Broker's License prep courses and fee reimbursement Employee discount programs FedEx credit association Pension Opportunities for career growth within the FedEx family

 

At FedEx Trade Networks, we are committed to ensuring an environment that accepts and appreciates diversity at all levels of the company and promotes the success of all employees. We offer challenging opportunities for people looking to join an organization that recognizes and rewards the contributions of its employees.  EOE M/F/D/V

 

 

Send resume w/ salary history to: 

Human Resources Department

FedEx Trade Networks Transport & Brokerage

150 Eastern Ave.

Chelsea, MA 02150

Fax: 617-887-8747

Email: newenglandjobs@ftn.fedex.com

For more info, please visit  www.ftn.fedex.com