Information Center Manager - Chicago IL

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Recall is the global leader in document and information management, with operations in more than 250 locations in 24 countries across five continents.
Recall's services help companies effectively manage and use information throughout its entire lifecycle. From storage and retrieval of paper records to digital imaging to secure destruction, Recall does it all.





Recall's diverse customer base focuses on transaction-intensive market segments such as banking and finance, insurance, legal, health care, retailing and government. To serve these customers as top priority, Recall brings together the best in people, technology and industry experience. Combine that all with a passion for quality and Recall offers the industry?s most powerful solutions.




This all explains Recall?s remarkable growth in the past few years. Through an aggressive business program, Recall has made substantial acquisitions since 1999. Today we have a competitive regional footprint in place with significant operations in North America, South America, Europe, Asia and Australia.





Purpose:
The Information Center Manager will be responsible for all aspects of operations for his/her facility.  Some IC managers may have multiple buildings or facilities. 
Requirements:
? Meeting or exceeding customer requirements.  This position requires a person who embraces customer service with a passion.
? Leading a team of Information Center Specialists (Warehouse Specialists) and Couriers (Drivers), and team leaders. 
? Driving high standards throughout the organization.
? Executing logistics operations flawlessly and obtaining ?Perfect Order? status.  Ensuring every order is complete and on-time.
? Maintaining adherence to Recall Standard Operating Procedures (SOPs)
? Leading organization to obtain all key performance indicators (KPIs) such as Profit Margin %, Asset Utilization, Service Level Status, and Productivity Levels.
? Managing numerous projects (capital expansion, system conversions, corporate initiatives, etc.) from launch through implementation
? Mentoring and coaching all Information Center personnel
? Conduct performance evaluations and reviews for direct reports.
? Become a master of ReQuest
? Assist in facility management including building shell, racking, fire code compliance
? Fleet management
? Risk management including safety, SOP compliance, fire code compliance and OSHA operating practices.


Qualifications:
? Proven leadership experience required.  Must have a track record of success leading teams of individuals.  Must be an ?A Player.?
? Aggressive about career growth; this position is designed for leaders who want to progress on a fast-track career.
? Must have a bachelor?s degree from a top school, strong GPA.  Engineering or other technical degree preferred.
? Operations experience required, logistics experience preferred.
? Project management experience preferred.
? Ability to determine optimal solutions to complex problems, issues.
? Flexibility to adapt to change in an aggressive, high-growth company.


Benefits:
Recall offers a competitive compensation and benefits package including 401(k), tuition reimbursement, life, dependent life, medical, dental and disability insurance.


Pre-employment  drug and background screening are required for all positions.


Recall is an Equal Opportunity Employer


ABSOLUTELY NO PHONE CALLS OR AGENCIES