Manager Service Delivery

Iron Mountain (NYSE:IRM) is the world's trusted partner for outsourced records and information management services. Founded in 1951, the Company has grown to service more than 200,000 customer accounts throughout the United States, Canada, Europe and Latin America. Iron Mountain offers records management services for both physical and digital media, disaster recovery support services, and consulting - services that help businesses save money and manage risks associated with legal and regulatory compliance, protection of vital information, and business continuity challenges.



We currently have a Manager of Service Delivery opening within our Records Management business line.  The position will be based in the northwest side of Houston. This position has overall responsibility for ensuring the quality of service, employee and customer satisfaction, and maintaining a professional corporate image with all customers, employees, and parent-company personnel.  The major day-to-day responsibilities for this position include:

? Managing the operations team by providing requisite training and a work environment for self-motivated and empowered employees.  This includes initiating and overseeing the recruiting, hiring and training of new employees and ongoing training and support for the team.

? Partnering with the General Manager to manage profit and loss markers as indicated by Revenue, Labor Ratios, Accounts Payable and Bad Debt data comparing actual financial performance to budget.

? Evaluating, selecting, and communicating with service vendors.

This position requires a BA/BS degree or equivalent experience plus a minimum of 5 years of management experience in a warehouse, distribution, operations or service-related environment. This position is ideal for a customer oriented and employee focused leader who wants to be held accountable for their results and who:

? Has strong team leadership skills and customer support experience. 

 

? Possesses excellent organization, motivation, leadership, and interpersonal skills; is able to lead, coach, and mentor staff; understands the key elements of employee satisfaction and what motivates employees to success.



? Works towards getting things done quickly in a challenging, fast paced environment.

? Has proven experience working with performance metrics.

? Recognizes and leads organizational changes.

? Has strong communication, presentation, analytical and project management skills.

? Has a proven record of successful responsibility for budget and P&L and the ability to interpret financial statements.

? Has a valid driver?s license with a clean driving record and is able to pass a pre-employment substance abuse screening and background check.

We offer a competitive and comprehensive benefits program including medical, dental, and life insurance; short term and long term disability insurance; 401k savings plan with company match; employee stock purchase program; tuition reimbursement; holidays; vacations; and sick pay. Compensation will be commensurate with skill level and experience and includes base pay, incentive compensation plan and stock options. 

If you possess all of our requirements, please enclose a cover letter with your resume to IMOSDPResumes@ironmountain.com  .  Candidates must include salary requirements.

Please be sure to include the "MSD - TX" reference code in your subject line! Failure to do so will cause delay in the review of your resume.

For more information about our company, please visit our website at www.ironmountain.com  .

At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted.

Iron Mountain is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.