Operational Manager

Summary Provides operational management and support at various service center locations to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.  Ensures compliance with safety, security, regulatory, and company policies.

Tasks & Accountabilities

Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services.  Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations.  Ensures safe, efficient and timely handling and transportation of all customer materials.  Develops operations plans and budgets based on goals and objectives.  Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets.  May manage, coach, and train sales representatives in smaller locations.  May ensure compliance with import/export regulations, duties, and tariffs in some markets.  Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff.  Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.

Skills & Qualifications

Complete understanding and wide application of principles, theories, and concepts in function or business area.  An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.  Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization.  Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.  Typically requires BS/BA and 5-10 years experience in related field, including at least 3-5 year of supervisory experience.