Operations Manager - Houston

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Recall is the global leader in document and information management, with operations in more than 250 locations in 24 countries across five continents.
Recall's services help companies effectively manage and use information throughout its entire lifecycle. From storage and retrieval of paper records to digital imaging to secure destruction, Recall does it all.





Recall's diverse customer base focuses on transaction-intensive market segments such as banking and finance, insurance, legal, health care, retailing and government. To serve these customers as top priority, Recall brings together the best in people, technology and industry experience. Combine that all with a passion for quality and Recall offers the industry?s most powerful solutions.




This all explains Recall?s remarkable growth in the past few years. Through an aggressive business program, Recall has made substantial acquisitions since 1999. Today we have a competitive regional footprint in place with significant operations in North America, South America, Europe, Asia and Australia.





The Operations Manager will be responsible for managing all facets of performance, growth and quality for all service lines. 

 

Responsibilities:

 

? Growth and development of the top-notch operations management and account management

? Management of the P&L to exceed budget expectations

? Planning and execution of facility capacity improvement and expansion projects

? Planning and execution of innovative solutions to new and existing customers

? Development and execution of strategy and supervision of direct reports to execute tactical sales and customer service operations

? Day to day supervision of team to ensure continued growth of our personnel

? Manage the financial performance of the DMS Services through analysis of monthly and year to date financial reports as well as developing and executing plans to continually improve financial performance

? Daily interaction with our customer base to ensure we understand existing and emerging customer needs

? Train, develop, and coach direct reports in hiring, staff development, disciplinary actions, and human resource policy

? Manage effectiveness and suitability of all facilities, vehicles and equipment to support a rapid growth and cutting edge operations environment

? Plan and assist with the development and execution of the marketing and sales plan in concert with the Market General Manager.

? Apply Six Sigma process methodology to achieve continued process improvements improving upon customer service while reducing costs

? Active involvement alongside sales force in the generation of new clients to drive top line growth

 

Qualifications:

 

? 7-10 years of Operations, Sales, P&L (5 yrs) and Customer Service Management experience

? Bachelor?s degree is required, an MBA is highly preferred

? Experience performing B2B service sales

? Experience managing direct manager reports and staff up to 50 full time employees

? Must be a detailed planner with strong execution skills. 

? Logistics and operations background a plus

? Safety background strongly preferred

? Must also be a self-starter

? Possess strong analytical and problem-solving skills

? Proficient in all programs of MS Office.

? Skills and background meeting senior, high-level customers face to face

? Must be an ?A PLAYER? and a leader of change who knows how to energize and motivate their staff to create and innovate, and compete aggressively to surpass goals 

? Strong initiative and excellent verbal and written communication skills.  A very flexible individual who thrives in a very fast-paced, dynamic environment that operates well with continuous improvements and stretch targets.