Parts Department Customer Service

Job Purpose:

Sells parts by taking and clarifying customer and Service department orders; retrieving and selling new and replacement parts; receiving and recording new parts inventory; maintaining parts databases; returning core and warranty parts to vendors; job costing;

Duties:

* Takes customer and Service department orders by listening to and clarifying requests; identifying parts; offering and explaining alternative solutions.

* Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts.

* Maintains parts inventory by verifying supplies; placing orders when order-points are reached.

* Keeps track of surplus and dead stock

* Stocks items by unpacking, arranging, and placing items in bins and on shelves; adjusting inventory system.

* Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning cores and warranties to vendors.

* Updates job knowledge by participating in educational opportunities; reading about new products.

*Assisting with physical inventory

* Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Data Entry Skills, Telephone Skills, Customer Focus, Customer Service, Verbal Communication, Selling to Customer Needs, Product Knowledge, Inventory Control, Professionalism, Job Knowledge

Jones & Frank is a drug-free company and an equal opportunity employer. To learn more about Jones & Frank, visit our website at www.jones-frank.com We offer a benefit package, 401K, health and dental.