Service Service Specialist

Basic Function of the Job:

 

Internally services the customers by maintaining their inventory through performing record center tasks including retrievals, incoming, destructions, internal moves, permanent withdrawals and any special projects requested. As needed, perform the function of Courier by performing the delivery and pick-up of Iron Mountain customer's media.

 

Scope of the Job:

 Responsible for executing services requested by the clients at Iron Mountain facilities Individual and team responsibility for customer transactions  



Work Performed:  Process all incoming orders including, scanning carton barcodes and locations, storing items in record center, downloading scanned information, investigating and resolving all exceptions and, at times, closing the order.Process retrieval orders including pulling the items, verifying item, closing service order on company?s software, manifesting all orders, bundling all orders and preparing for shipment to customer.Process all internal moves including pulling customer records from one location and storing it in another location, investigating all exceptions and closing all work orders in company?s software.Process all destructions including pulling required customer records, verifying it for accuracy, preparing it for cartage, investigating and resolving all exceptions and closing all work orders in Safekeeper.Research and resolve discrepancies encountered during above processes and communicate difficult issues or problems to manager.Prepare and process all record center paperwork necessary to accomplish the above processes.Inspect and maintain all equipment including, Telxon scanner, wedge, computer terminal, ladders, etc.Observe safety procedures and report any safety issues.Perform courier duties as assigned.Perform other duties as assigned.

 

Responsibility & Authority:  Directly responsible for ensuring all service orders are completed in a timely and accurate manner.Directly responsible for ensuring that exceptions and discrepancies are resolved or forwarded to the appropriate department for resolution.

 

Worksite Conditions:

Dusty environment, fast paced, environment may not be climate controlled

 

List Any Other Functional Requirements:

May travel between facilities; ability to climb stairways; must be able to work overtime as required