Station Manager- Houston, TX

  Dollar Thrifty Automotive Group, Inc. is a Fortune 1000 company and leader in the rental car industry. We strive to provide a positive work environment and recognize and celebrate our achievements.  We have an exciting opportunity for a career-oriented individual to become part of our Team. 

 

JOB SUMMARY/ORGANIZATIONAL IMPACT:

Responsible for coordinating the in-fleet and turn-back of vehicles, resolving customer and employee relations issues, monitoring and updating daily rental rate quotations and coordinating staff scheduling. Supervises Rental Sales Agents, Shuttlers, Bus Drivers and/or Service Agents.

The organizational impact involves problem solving and decision making which pertain to the development, implementation, or interpretation of procedures and techniques or applications which are central to major business systems within the organization.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

Supervise and assist staff personnel by receiving phone calls, renting cars, checking-in and inspecting vehicles, preparing vehicles for rental, transporting customers to and from the rental location and coaching counter personnel on sales techniques.

Select, assign, train and evaluate subordinate personnel and recommend or initiate associated personnel actions.

Coordinate the in-fleeting of new vehicles by inspecting them upon arrival, assigning identification numbers, putting stickers on vehicles, retrieving vehicle manuals and recording various vehicle information.

Coordinate the turn-back of vehicles by preparing lists of vehicles needing to be grounded, grounding and gathering vehicles, arranging to have vehicles repaired if needed, contacting ITS inspector to inspect grounded vehicles, compiling documents for termination of leases and contacting trucking companies to arrange the transportation of vehicles to auction.

Monitor and recommend daily rental rate quotations based on fleet inventory and rental reservations.

Receive and respond to customer and employee relations issues or problems.

Coordinate and monitor staff scheduling at the rental location.

Monitor and review fleet inventory and maintenance records; coordinate the transfer or repair of vehicles and shuttle buses from locations to maintain proper inventory.

Develop, recommend and implement various procedures.

Prepare and review various reports, such as Daily Business Reports, circle sheets, overdue/due-back reports, commission reports, and location performance reports and recommend or initiate associated actions; ensure the whereabouts of all rental vehicles by conducting lot inventories.

Perform related responsibilities as required or assigned.

REQUIRED QUALIFICATIONS:

Knowledge and Skill

Strong knowledge of the car rental industry and operating procedures.

Proficiency in the use of personal computer programs including word processing and spreadsheet applications.

Knowledge and skill in the operation of the car reservation computer software.

Good organizational and analytical skills.

Ability to manage multiple projects simultaneously and direct the work of others.

Required Education/Experience

Associate's degree in Business or a related field. Bachelor?s degree preferred.

At least 3 years experience in the car rental industry or a related field.

Valid driver's license as required by state.

Previous experience in a supervisory capacity.

Next Steps

If this position sounds like something you would be interested in pursuing and you are a hard working, customer service oriented, team player, might just be the place for you. If you are interested in this position please apply directly to this opportunity on Monster.

 

EOE/M/F/D/V