Veterinary Receptionist

Job Purpose:

Serves clients and their pets by greeting and helping them; scheduling appointments; maintaining records and accounts.



Duties:

* Welcomes patients and visitors by greeting clients and pets, in person or on the telephone; answering or referring inquiries.



* Optimizes clients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.



* Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.



* Comforts clients by anticipating clients' anxieties; answering clients' questions; maintaining the reception area.



* Ensures availability of treatment information by filing and retrieving patient records.



* Maintains patient accounts by obtaining, recording, and updating personal and financial information.



* Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.



* Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.



* Helps clients and pets in distress by responding to emergencies.



* Protects clients' rights by maintaining confidentiality of personal and financial information.



* Maintains operations by following policies and procedures; reporting needed changes.



* Contributes to team effort by accomplishing related results as needed.



Skills/Qualifications:

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus